2017
Last week, I wrote about becoming more engaged in internet-based communication as a business. This week, I want to go over resistances and strategies to adopting new methods of communication. Resistance to Change Joel Barker, who is an expert in dealing with change, introduced me to the concept of a Paradigm Shift through one of […]
How your organization can make the most of Internet-Based Communication In this article, I want to share some ideas that will encourage you to embrace Internet-Based Communication (IBC) for your organization. We all learned our ABCs, now let’s embrace our IBCs. I will share some communication insights and my experiences as I make the transition […]
This clip was created to help front line fast food employees to deal better with difficult, demanding customers
This is a clip from a coaching session with a 12 year old Kart Driver whose goal is to win the Indy 500 – what a boy!