Dealing with Difficult People in the Workplace

Fundamental Insights for Dealing with Demanding/Negative People

It has been suggested that at least 50% of the work population are laid back, modest, team players who finding it quite challenging to deal with more aggressive, demanding people/situations. This session will help you to understand the options that are available and help you to deal more assertively with demanding and/or negative people as well as providing an alternative to your “natural” reactions to this behaviour. We will help you to create a positive action plan to deal with the situations which you might expect to encounter.

What You Will Learn

This session will help you to understand the fundamentals of assertiveness and will help you to:

  • Improve your ability to Say No when it is in your best interest to do so.
  • Reduce stress, lessen miscommunication with others
  • Improve teamwork and collaboration on the job from your heightened ability to deal with difficult people
  • Improve your social interactions


Registration and Coffee at 8:30am
Workshop 9:00 to 4:30 each day
$625 plus HST per participant – We accept MasterCard and Visa


Unique Feature

Insights to SuccessTM – A personal self-awareness tool which provides individual behavioural insights. This online report is a 23 page written assessment which is designed to help you to understand your strengths and motivation.

This understanding provides the foundation for your journey to be more assertive with others

Who Should Attend

  • Anyone who has a tendency to become withdrawn and passive when dealing with demanding customers
    and colleagues
  • People who have a tendency to become aggressive in stressful situations
  • People who interact with others who are negative
  1. Introduction: What are the specific situations where you need to deal with difficult people?
  2. Behavioural Styles: Understanding yourself
    – The DISC Behavioural Model, Individual assessments, tendencies under stress
  3. 5 Emotional Intelligence Competencies: Staying Positively focused
  4. Video: “The Art of Assertiveness”
    – Three Options for Behaviour
    – Reference – “When I Say No, I Feel Guilty”
    – Application to Case Studies
  5. Application to our Specific Situations
  6. Summary and Action Plan

“Very informative and valuable; you have a way of getting everyone comfortable and participative.”
“Dave, you made my week. I have never been to a seminar like this.”
“The energy was great, there was never a dull moment.”
“Down to earth explanations with real life situations, thanks for everything.”
“Dave took our real situations as the case studies, made it much more meaningful.”

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